Privacy Policy

Who We Are

This Privacy Policy applies to SoGood Hibachi LLC, a private hibachi experience company registered in the State of Nevada. We operate under the brand name SoGood Hibachi and provide in-home and on-site hibachi chef experiences throughout Las Vegas, Nevada, and surrounding regions.

When this policy refers to "we," "us," or "our," it means SoGood Hibachi LLC. When it refers to "you" or "your," it means any person who visits our website, submits a booking request, fills out a contact form, or communicates with us through any channel.

Our website is sogoodhibachi.com. Our primary contact email is sogoodhibachi22@gmail.com.

What Information We Collect

We collect information only when you actively provide it to us. We do not collect information in the background without your knowledge.

• Identity information — your full name as provided when booking or contacting us.
• Contact information — email address and phone number, used to communicate with you about your event.
• Event details — your event address, preferred date, number of guests (adults and children), occasion type (birthday, anniversary, etc.), indoor or outdoor preference, and any special requests.
• Dietary and health information — food allergies, intolerances, and dietary preferences (vegetarian, vegan, halal, kosher, etc.) that you disclose to ensure your safety and the safety of your guests.
• Service agreement acknowledgment — your confirmation that you have read, understood, and agreed to our service terms, liability waiver, and allergy policy at the time of booking.
• Message content — any messages, inquiries, or notes you submit through our contact form or via email and SMS.

Booking deposits and payments are processed through Stripe, a PCI-DSS compliant third-party payment processor. We do not store, view, or have access to your full credit card number, card expiration date, or CVV. Stripe provides us only with a transaction confirmation and the last four digits of your card for reference. See Stripe's privacy policy at stripe.com/privacy.

Our website (hosted on Squarespace) may automatically collect limited technical data when you visit, including your IP address, browser type, device type, referring URL, and pages visited. This data is collected by Squarespace as part of standard website hosting and analytics. We use this data only in aggregate form to understand how visitors use our website.

How We Use Your Information

We use the information you provide for the following purposes, all of which are directly related to delivering and improving our service to you.

• To confirm and manage your booking — processing your deposit, scheduling your event date, and ensuring your chef is briefed on all event details before arrival.
• To communicate with you — sending booking confirmations, reminders, service agreements, and any pre-event or post-event follow-up via email or SMS.
• To ensure guest safety — relaying dietary restrictions and food allergy information to your chef before your event.
• To fulfill our legal obligations — maintaining records of signed service agreements and payment transactions as required for business and tax purposes.
• To respond to your inquiries — answering questions submitted through our contact form, email, or phone.
• To improve our service — reviewing feedback and booking patterns in aggregate, without identifying individuals, to improve how we operate.
• To send relevant marketing (with your consent) — occasional updates about SoGood Hibachi, including new offerings, events, or promotions. You can opt out at any time.

Third-Party Services We Use

To run our business and deliver our services, we use the following third-party platforms. Each has its own privacy policy and data practices. Your information passes through these services as described below.

How Long We Keep Your Data

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, or as required by law.

• Booking and event records — retained for up to 3 years after your event date for business accounting and legal purposes.
• Signed service agreements — retained for up to 3 years as legal documentation of consent and waiver acknowledgment.
• Contact form submissions — retained in our email inbox for up to 1 year, then deleted unless an active business relationship is ongoing.
• Marketing contacts — retained until you opt out or request deletion.
• Payment transaction records — retained by Stripe per their legal requirements. We retain only the transaction confirmation and event reference.

You may request deletion of your data at any time by contacting us directly. See Section 11 (Your Rights) for details.

Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party. We share your information only in the following limited circumstances:

• With your chef — your event address, guest count, protein selections, dietary restrictions, and allergy information are shared with your assigned SoGood Hibachi chef solely for the purpose of delivering your event.
• With service providers — the third-party platforms listed in Section 4 receive data as necessary to perform their functions (booking, payment, communication). Each is contractually bound to protect your data.
• When required by law — we may disclose information if required by a valid legal request, court order, or to protect the rights and safety of SoGood Hibachi, our staff, or others.
• In a business transfer — in the unlikely event that SoGood Hibachi is acquired, merged, or its assets are transferred, your data may be part of that transfer. You will be notified if this occurs.

Cookies and Tracking

Our website uses cookies — small text files placed on your device — for the following purposes:

• Essential cookies — required for the website to function. These cannot be disabled as they are necessary for basic site operation (provided by Squarespace).
• Analytics cookies — Squarespace analytics tracks aggregate visitor behavior (pages viewed, time on site, device type) to help us understand website performance. No personally identifying information is collected.
• Advertising cookies — if you arrived at our website through a Meta (Instagram/Facebook) advertisement, Meta may place a pixel cookie to measure ad performance. This is governed by Meta's cookie and privacy policy.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

Marketing Communications

If you have booked an event or submitted an inquiry, we may occasionally send you updates about SoGood Hibachi — such as seasonal promotions, new menu offerings, or service announcements. We will only do this if you have not opted out.

We do not add you to any marketing list without your knowledge. You can opt out of marketing communications at any time by:

• Replying "STOP" to any SMS message from us
• Clicking the unsubscribe link in any marketing email
• Emailing us at sogoodhibachi22@gmail.com with a request to be removed

Opting out of marketing does not affect transactional communications related to an active or upcoming booking.

Children's Privacy

Our website and booking system are intended for use by adults (18 years of age or older). We do not knowingly collect personal information from children under the age of 13.

When guests include children at an event, we collect only their count (for pricing purposes) and any relevant dietary or allergy information provided by the adult host. This information is used solely to deliver a safe and appropriate experience at the event.

If you believe we have inadvertently collected personal information from a child, please contact us immediately and we will delete it promptly.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

• All data transmitted through our website is encrypted via HTTPS/TLS.
• Payment processing is handled entirely by Stripe, which is PCI-DSS Level 1 certified — the highest level of payment security.
• Booking data is stored within Calendly's secure platform, access-controlled to our account only.
• Business email is protected by Google Workspace's enterprise-grade security, including two-factor authentication.

Your Privacy Rights

Regardless of where you are located, you have the following rights regarding your personal information held by SoGood Hibachi:

• Right to access — you may request a copy of the personal information we hold about you.
• Right to correction — you may request that we correct any inaccurate or incomplete information.
• Right to deletion — you may request that we delete your personal information, subject to any legal retention obligations (such as financial records).
• Right to opt out of marketing — you may withdraw consent to receive marketing communications at any time. See Section 8 for details.
• Right to data portability — you may request that we provide your data in a readable format.

To exercise any of these rights, contact us at sogoodhibachi22@gmail.com. We will respond within 5 business days. We do not charge a fee for reasonable access requests.

California residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what categories of personal information we collect and the right to non-discrimination for exercising your rights. Contact us to make a CCPA request.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we use, or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page.

For material changes — changes that significantly affect how we handle your data — we will make reasonable efforts to notify customers with active or recent bookings via email before the changes take effect.

Your continued use of our website or services after the effective date of a revised policy constitutes your acceptance of the updated terms.

Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your rights, or have a concern about how we've handled your information, please reach out. We take every inquiry seriously and will respond promptly.