Phone Staff Cheat Sheet · Page 1 of 2
Business Phone
(702) 425-7702
Business Email
hello@sogood-hibachi.com
📞 How to Answer the Phone
Standard incoming call
"Thank you for calling SoGood Hibachi — this is [name], how can I help you today?"
If they want to book
"Absolutely — let me get a few details so we can check availability and get you set up."
Existing booking inquiry
"Of course — can I get the name on the booking and your event date? I'll pull that up for you."
📋 New Booking Call — Step by Step
1
Get name & date
"What's your name, and do you have a date in mind?"
2
Check Acuity calendar
One booking per day max. Available slots: 11 AM · 2 PM · 5 PM · 8 PM
3
Collect event details
Adults, children, area/location, indoor or outdoor, occasion, any allergies
4
Give quick pitch
"We bring the chef, grill, and all the food — you just need tables, chairs, and plates."
5
Choose booking path
Online → send to website. Phone → enter in Acuity app + collect $50 deposit (see below).
6
Confirm & close
"You're all set — we'll send a confirmation shortly. Can't wait to host your event!"
💳 Two Ways to Book + Collect $50 Deposit
Path A — Online (preferred)
Customer Books Themselves
1
Send them to sogood-hibachi.com/book
2
They fill out the form and pay $50 deposit online via Stripe
3
Acuity auto-confirms and sends them the confirmation email
4
Nothing else needed from you
Path B — Phone Intake
You Enter it in Acuity
1
Collect all details (name, date, time, guests, address, proteins, allergies)
2
Open Acuity app → New Appointment → enter everything manually
3
Collect $50 deposit: take card on phone OR send the Stripe link via SMS
4
Confirm once payment is received
💳 $50 Deposit Payment Link — Send via SMS or share verbally
https://buy.stripe.com/14AcN5b9ra3N5PW9H1ffy02
To send via SMS: Copy the link above → open your SMS app → paste it in a message to the customer: "Hi [name]! Here's the secure link to pay your $50 deposit and lock in your SoGood Hibachi date: [paste link]"
Phone: (702) 425-7702  |  Email: hello@sogood-hibachi.com  |  Book online: sogood-hibachi.com/book
Internal use only. Do not share with customers.
Phone Staff Cheat Sheet · Page 2 of 2
Time Slots
11 AM · 2 PM · 5 PM · 8 PM
Deposit Link (SMS)
buy.stripe.com/14AcN5b9ra3N...
❓ Questions to Ask Every Caller
  • What's your name?
    First name is fine to start the call warmly.
  • What date are you thinking?
    Check Acuity immediately — one booking per day. Slots: 11 AM, 2 PM, 5 PM, 8 PM.
  • How many guests — adults and children?
    Adults $65, children 12 & under $32. Minimum 8 guests total.
  • What area or city is the event?
    Las Vegas = no travel fee. Outside LV = $2/mile — confirm before quoting.
  • Indoor or outdoor?
    Both fine. If indoor, mention ventilation + smoke detector note.
  • What's the occasion?
    Birthday, anniversary, corporate, etc. — personalizes the conversation.
  • Any food allergies or dietary needs?
    Note them carefully. No nuts, no sesame. Gluten-free available on request.
  • Do they want the full-service setup?
    $190 for up to 10 guests · $300 for up to 20 guests — tables, chairs, clean setup.
💰 Pricing Quick Reference
ItemPriceNotes
Adult guest$65/ppAges 13+
Child guest$32/ppAges 12 and under
8-guest minimum$520Always applies regardless of attendance
Deposit$50Non-refundable · locks in the date
Balance dueDay-ofCard / Zelle / Cash before show starts
Gratuity18–20%Strongly recommended · direct to chef
Filet Mignon upgrade+$9/ppPer portion
Lobster Tail upgrade+$15/ppPer portion
Full setup (≤10 guests)$190Tables, chairs, clean setup
Full setup (≤20 guests)$300Tables, chairs, clean setup
Travel fee$2/mileOutside greater Las Vegas only
💬 Common Questions & What to Say
What's included?
Private chef, grill, all food, 2 protein choices per guest, fried rice, veggies, salad, sauces, and cold sake.
Do you set up tables and chairs?
Not by default — the host provides tables, chairs, plates and utensils. We offer a setup add-on from $190.
Can you cook indoors?
Yes — both indoor and outdoor. Outdoor is recommended. Indoors needs good ventilation and smoke detectors temporarily covered.
What time does the chef arrive?
At the booked time. Setup is 10–15 min, then the show starts. Available slots: 11 AM, 2 PM, 5 PM, 8 PM.
Can I cancel or change the date?
$50 deposit is non-refundable. Rescheduling needs 7+ days notice. Within 48 hours, a cancellation fee may apply.
Do you travel outside Las Vegas?
Yes — CA (LA, Palm Springs) and AZ (Scottsdale, Phoenix). $2/mile from Las Vegas. Confirm with owner for other locations.
Do you have vegetarian / vegan?
Yes — tofu, extra veggies, and rice. Same price, same show. Also: Halal, Kosher, Keto, Gluten-Free, Dairy-Free.
Do you use nuts or sesame?
No nuts and no sesame. Menu contains soy, eggs, butter, and shellfish. Severe allergy guests must disclose at booking.
✅ Do's, Don'ts & Escalation
Always Do
✓
Check Acuity before confirming a date
✓
Always mention the 8-guest minimum
✓
Always mention the $50 is non-refundable
✓
Ask about allergies on every new booking
✓
Confirm deposit received before closing the call
✓
End every call warmly by name
Never Do
✕
Promise a date without checking calendar
✕
Say the deposit is refundable — it is not
✕
Quote a price without knowing guest count
✕
Confirm travel bookings without owner approval
✕
Say "I don't know" — say "Let me find out and call you back"
✕
Dismiss allergy questions — always take seriously
🚨 Escalate to owner immediately: severe food allergy mention, complaint about a past event, press/media inquiry, event with 30+ guests, or anything you're unsure about.
⭐ If unsure about anything: "Great question — let me get the right answer and call you back within the hour." Never guess on pricing, travel, or allergies.
Service area
✓ Las Vegas — no fee ✓ Henderson / Summerlin → LA / Palm Springs +$2/mi → Scottsdale / Phoenix +$2/mi ? Other — ask owner
Dietary options
Vegetarian Vegan Keto Gluten-Free Dairy-Free Halal Kosher